Booking, cancellation & refund

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Holding your date

Dates are held only against an advance. Until the advance is paid, the date stays open to other enquiries, even if we have discussed it in detail.

Advance

An advance is taken at the time of booking and adjusted against the final bill. The balance is payable on the function day before or at the end of the service, as agreed.

If you cancel

• Cancelled well before the date: the advance can be moved to another available date within the same season.
• Cancelled close to the date: the advance is not refundable, since the date was blocked and other bookings were declined.
• Reduced services on the day: the original quoted amount for the booked package still applies.

Exact windows and amounts are confirmed in writing on WhatsApp when your booking is made.

If we cancel

In the rare case that illness or an emergency prevents us from attending, we will tell you immediately, arrange a trained replacement artist wherever possible, and refund the advance in full if no arrangement is acceptable to you.

Travel and outstation work

Travel, accommodation and early-morning charges for work outside our regular service area are quoted separately and are payable in advance.

Trials

A trial is charged separately and is not adjusted against the wedding package unless we have agreed otherwise in writing.

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